01825 731 900

info@villageheatingcompany.co.uk

PRIVACY POLICY

Who We Are

The Village Heating Company is a family run business based in Buxted, near Uckfield in East Sussex. We install central heating systems, and service and repair domestic boilers.

Village Heating Co is a trading name of Village Plumbers Ltd - Registered in England: 7338491. Our registered office is Unit K, The Brewery, Bells Yew Green, Tunbridge Wells, TN3 9BD

The Village Heating Co collects certain data about you when you use our website www.villageheatingcompany.co.uk

We collect:

•  your email address and details of your query when you email us directly
•  your Internet Protocol (IP) address, and details of which version of web browser you used
•  information on how you use the site, using cookies and page tagging techniques

This data can be viewed by authorised people at Village Heating Co, and by our website managers, to:

•  respond to your enquiry
•  improve the site by monitoring how you use it
•  gather feedback to improve our services
•  respond to any feedback you send us, if you’ve asked us to
•  send email alerts to users who request them
•  provide you with information about our services if you want it

Data retention

We keep your personal data indefinitely, both for continuity and to note personal preferences. Please write to us if you want this data to be erased.

We adhere to HMRC’s requirements to keep data associated with bookings for a minimum of seven years.

Keeping your data secure

Sending information over the internet is generally not completely secure, and we can’t guarantee the security of your data while it’s in transit.

Any data you send is at your own risk.

We have procedures and security features in place to keep your data secure once we receive it.

Disclosing your information

We do not share your information with any other organisations for marketing or other commercial purposes.

Cookies

We use cookies on our website so we can tailor our web content more effectively and gather information on how the site is used.

Cookies are small files of letters and numbers that are sent to your device by a website you visit and are stored in your web browser. They allow a website to anonymously track a user on the website (by using a random tracking ID).

How we use cookies

We use Google Analytics to monitor our website's performance. Google Analytics stores information about what pages you visit, how long you are on the site, how you got there and what you click on. This data does not include personally identifiable information. You can view the Google Privacy Policy here https://privacy.google.com/

We may then use the information we collect to make changes or improvements to our website.

Acceptance of cookies

By using our website, you agree that we can place these types of cookies on your device. However, you can block them in your browser if you wish (see below).

Controlling cookies

You can control the use and placing of any cookies on your device through the settings you select on your internet browser. You can block or erase cookies from your device if you want to. The Help function within your browser will tell you how and you can also learn more about managing cookies from AllAboutCookies.org or Aboutcookies.org.uk

It is important to be aware that many websites are reliant on the use of cookies and may not work correctly if you set your browser not to accept cookies. However, blocking cookies will not affect your browsing experience here.

Your rights

You can find out what information we hold about you, ask us to change data which is not correct, and ask us not to use any of the information we collect. Please email or write to us at the address below.

Links to other websites

villageheatingcompany.co.uk contains links to other websites.

This privacy policy only applies to villageheatingcompany.co.uk, and doesn’t cover other websites that we link to. If you go to one of these sites from ours, read the privacy policy to find out what it does with your information.

You can contact us

At our office: Abbey House
Buxted
Uckfield
East Sussex
TN22 4LE

Phone 01825 731 900

By email to : info@villageheatingcompany.co.uk

This Privacy Policy is effective from 11 May 2018

This privacy policy is based on the UK Government privacy policy as at: www.gov.uk/help/privacy-policy

Village Heating Co is a trading name of Village Plumbers Ltd - Registered in England: 7338491
Registered Office: Unit Q, The Brewery, Bells Yew Green, Tunbridge Wells, TN3 9BD
VAT registration number 102 6529 45

info@villageheatingcompany.co.uk